Is there a problem with your office cleaning service?

October 16, 2015
cbsadmin

Choosing a commercial office cleaning service is just the beginning. Once you’ve picked a janitorial service or commercial cleaner, how do you know they’re doing a good job? And what if you’re worried that there’s a problem with how your office is being cleaned?

If any of those questions have run through your mind, keep reading. I’ll help you to make sure your office cleaning service is doing a good job. The more confident you are in their work, the more time you’ll be able to focus on your own business.

Know What You’re Paying For

Review your office cleaning contract

What is your office cleaning service supposed to clean? And how often should they be cleaning your office? No, those aren’t trick questions. You’d be surprised how many people just assume that their office cleaners will be cleaning “everything” and how many don’t know their office cleaners’ schedule.

Unless you know exactly what you’re paying for, how can you know if your office cleaning service is doing a good job?

You can’t.

That’s why it’s so important, before you sign any office cleaning contract, to read through it and understand exactly what is being cleaned, and how often.

Questions that should be answered include:

Who will be cleaning my office? What are their qualifications and experience?
How often will my office be cleaned? What happens if an appointment is missed?
What will be cleaned? What tools, cleaning supplies, and equipment will be used?
What won’t be cleaned?

If your cleaning contract doesn’t include answers to those questions, ask your cleaning company for clarification. Once you know the answers to these questions, you’ll be in a much better position to evaluate your office cleaning service’s work.

Check their Work

After your cleaners visit, take the time to review their work. Does it match what’s laid out in your contract? Were some areas missed? Were others given a cursory clean rather than a thorough scrub? Are you finding other problems with their work?

Don’t jump to conclusions and assume that your cleaners are doing a bad job. It may just be a case of confusion. It may take only a call to your cleaning company to clear things up. Explain the problems you’re seeing and how you think they should be resolved. If things aren’t clear, take and email pictures.

A great office cleaning company will work with you to make sure things are being cleaned the way you want. That’s what we do at Cascade Building Services. We’ll work to train our janitorial and office cleaning teams to clean your office according to your specifications.

Are You and Your Employees Satisfied?

Ask your office cleaners questions

Don’t make it a one-person job. As an office manager or business owner, you’ve got too much to do already. It’s not entirely your responsibility to make sure your cleaners are doing a great job.

Ask your co-workers and employees about the cleanliness of the office. Are they satisfied? If not, what could be better? Do they have any specific problems with the cleaning service?

An email survey can be used collect answers anonymously. This will save you time and make it easy for your employees and co-workers to provide their feedback. Take what you learn from their answers and work with your cleaning service to clear up any miscommunications or other issues.

If you’ve never used them before, try Survey Monkey for making free surveys you can share. What a great service! And they’re based out of the Portland area, just like us!

Tips for Choosing a Reliable Janitorial and Office Cleaning Service

If you are having problems that you just can’t solve, it may be time for a change. But searching for a reliable janitorial and office cleaning service can be challenging– especially if you’ve already had a negative experience in the past.

When prospective clients come to us at Cascade Building Services, we do our best to help them make the best choice– even if it’s not us.

We’re honest and up-front about the services we provide, as well as any limitations we may have. We encourage potential clients to fully explain what they’re looking for and do our best to provide an office cleaning package that fits their needs.

If you’re comparing a few office cleaning services and aren’t sure what to do next, here are a few tips that can help you make the right choice:

Ask for references. Make sure they’re from similar businesses with similar needs. If you’re a small office, your needs are very different from bigger organizations. Find out if they’re satisfied with the work being done and what, if anything could be done better.
Look at online reviews. In addition to references, check out online reviews on sites like Yelp, Angie’s List, and other review sites. At Cascade Building Services, we’re especially proud of our Google+ reviews!
Learn about how they work. Ask questions about office cleaning equipment and supplies. What brands do they use? Are they environmentally friendly?
Speak with the cleaners themselves. Find out more about them and start building a relationship with the people who will be doing the work. What can you do to make their job easier? Are they available to answer questions?

Looking for a New Office Cleaning Service?

Are you looking for a new cleaning service for your office, hospital, bank, winery, or school? Cascade Building Services is proud to serve these and other industries throughout the Portland area for over 50 years!

Our client’s satisfaction is our top priority. We’ll work with you and go the extra mile to make sure your workplace is cleaned just the way you like it. If you’re not happy with your current cleaning service, let us know. Or give us a call at (503) 691-0776. We’d love to come out, take a look at your space and provide you with a free, no-obligation quote!

Photo Credits: Dan Moyle

About the author Darren

Darren is the owner of Cascade Building Services. He earned his Bachelor of Science Degree at Lewis and Clark University. He used to work in sales for General Mills. In his spare time, you can find him in the great outdoors camping and boating.