Customer Account Representative

Responsibilities

• Represent Cascade Building Services to new and existing customers in a polite and professional manner.
• Visit assigned customers on a monthly basis and properly document all interactions.
• Address and resolves customer’s questions and service quality issues in a timely manner either by phone, in person, or via email.
• Occasionally deliver supplies to customer’s location.
• Report necessary customer requests and/or complaints in a professional manner to assigned cleaner to achieve customer satisfaction.
• Suggest new services to customers based on observations during walk thoughts.
• Provides new service quotes for existing customers. Assist in coordination of scheduling jobs and creates accurate work orders to properly document customer’s request.
• Is responsible for continuously keeping assigned customer’s profiles up to date in Cascade Building Services electronic customer data base.