Cascade Building Services has implemented safe procedures for our employees, clients, and community during the COVID-19 coronavirus situation. Our staff has personal protective equipment and has been trained for this intensive type of cleaning. All cleaning solutions include proper disinfectants approved by the CDC and EPA for Covid-19 disinfection.
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Customer Account Representative

Requirements

 

  • Must be efficient, organized, posses creative problem-solving skills.
  • Must have good attention to detail and the ability to multi-task efficiently and accurately.
  • Must be authorized to work in the U.S.A. and provide proper documentation of said authorization.
  • A clean driving record and valid driver’s license in order to drive company vehicles a plus.
  • Preferably able to pass a background check.

Responsibilities

  • Represent Cascade Building Services to new and existing customers in a polite and professional manner.
  • Visit assigned customers on a monthly basis and properly document all interactions.
  • Address and resolves customer’s questions and service quality issues in a timely manner either by phone, in person, or via email.
  • Occasionally deliver supplies to customer’s location.
  • Report necessary customer requests and/or complaints in a professional manner to assigned cleaner to achieve customer satisfaction.
  • Suggest new services to customers based on observations during walk thoughts.
  • Provides new service quotes for existing customers. Assist in coordination of scheduling jobs and creates accurate work orders to properly document customer’s request.
  • Is responsible for continuously keeping assigned customer’s profiles up to date in Cascade Building Services electronic customer data base.

Medical, Dental, and Vision insurance plan options (after 90-day introductory period).

PTO and/or sick time off available after 90-day introductory period.

401k with employer contributions available after 1 year waiting period.

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